The Critical to Quality Tree (CTQ Tree)

Below is a webinar we recently presented in partnership with Creato Performance Solutions entitled "The Critical to Quality Tree"  In it, we cover the basic concepts of the Voice of the Customer (VOC), CTQ Tree, and Kano Analysis.   We also illustrate the CTQ tree utilizing COMPASSĀ®,Quality Management System, which we are offering as a partner of Creato Performance Solutions.  To learn more about COMPASSĀ® click here or contact us to set up a demo.

CTQ Webinar 11-17-2020 from EMS Consulting Group, Inc. on Vimeo.


Critical to Quality Tree Presentation: Slides


CTQ Tree Webinar 11-17-2020 from Darren Dolcemascolo

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